Frequently asked questions

If you have any other questions,
please email us at : pilates@unitestudio.com.au
We would love to hear from you!

How do I book into a class?  

Create an account on our website or app (search for Unite Studio and look for our three triangle logo!) to purchase your sessions and manage your bookings.

Class bookings are essential and must be made through the website or Unite Studio app. There are a set number of spaces in each class. To attend a class, you must reserve a space. If a class is full, you can add yourself to the waitlist.

Bookings can be made 30 days in advance.

What is the waitlist feature?

If a class is full, you can add yourself to the waitlist. If there are any cancellations, you will be notified via email up to an hour before the class commences. Jump on quickly as the space will be allocated to the first person that books in.

What if I need to cancel my class booking?

Cancellations or rescheduling group classes must be done through our Unite Studio app or by emailing our studio directly at pilates@unitestudio.com.au.

Cancellations must be made at least 4 hours prior to the class start time to avoid losing your session credits. Cancellations made with less than 4-hours notice will incur the full cost of the cost of the class booked.  

There is a strict 12-hour cancellation policy for private sessions. If you fail to cancel within this time, you will lose your session and the full amount will be deducted from your account or pack.

If you know you will not be able to make a class for which you have booked, within the 4-hour cancellation window, we strongly encourage a cancellation to be made, so that another person may take your reservation on the reformer.

What should I wear/bring to class?

Please wear comfortable clothes that will enable you to move freely - nothing too loose or flowing. Please bring a towel and a water bottle, and wear socks whilst on the reformer. Grippy socks are preferred, and are available for purchase in the studio. 

There is a bathroom/change room available in the studio.

Please refrain from bringing any valuable personal belongings into our studio, such as mobile phones, jewellery, personal devices, wallets, bags, and purses. Unite Studio is not responsible in any way for the safekeeping of your personal belongings that you bring into our studio.

When should I arrive?

In order to minimise disruption during classes held at our Studio, we recommend that you arrive at least 5 minutes prior to the scheduled commencement time. Once the class has started, the instructor reserves the right to refuse you participating and your reformer may be given to someone on the waitlist.

Clients are strongly discouraged from departing classes prior to their scheduled conclusion time as it is disruptive to the enjoyment of other students attending those classes.

What if I am carrying an injury or recovering from one?

Please let your instructor know of any injuries  you may have, whether they are new or old. We will ensure that you will practice safely and give you modifications to certain exercises. 

Consider booking a private 1:1 tutorial to teach you how to navigate your injury or recovery, to enable to you to get the most out of your future classes.

What if I am pregnant or post-natal?

Unite Studio can accommodate pregnant clients under 14 weeks in all classes unless you are experiencing complications in your pregnancy. Pregnant clients over 14 weeks are only permitted to attend Reformer Pilates classes with trained pre- and post-natal exercise-trained instructors Alison Potter and Anna Gee. Pregnant clients must provide clearance from their care provider to participate in reformer Pilates classes.

Specialty Pregnancy Classes are offered (see timetable) and are instructed by pre- and post-natal exercise trained myotherapists. These speciality pregnancy classes are safe for women to attend throughout their entire pregnancy up to full term, if they feel comfortable to do so.

If you are newly post-natal, we ask that you wait until after you receive the all clear from your 6 week GP/Obstetrician check up to make sure that everything is healing well and your body and your mind is ready.

If you are new to reformer Pilates, we highly recommend starting with a private session in order to learn the modifications required for pregnancy and/or your newly post-partum body.

Are there age restrictions for class participation?

You must be at least 16 years of age to participate in group classes.

Unite Studio is a family friendly venue, and we permit the attendance of children into the studio. However, the child remains the responsibility of their parent/guardian at all times. Disruption should be kept to a minimum out of respect to fellow participants and their ability to focus and engage with their reformer class experience.

Conditions of entry

Unite Studio reserves the right to refuse entry to, or eject from our Studio, clients or others who are behaving in an anti-social, intoxicated, disorderly, aggressive, offensive or dangerous manner or in any manner which may threaten the security of our clients or other people at the Studios.

You are required to follow all reasonable directions of Unite Studio staff and instructors while at the studio.

Smoking is prohibited inside and out the front of our Studios at all times.

You are required to treat all persons and property at the Studios with all due care and respect.

For the enjoyment of all participants in your class and as a courtesy to others, mobile phones are not to be used during class. Please keep your phone switched off or on silent in your bag. e on call for example.

Group classes run for a total of 45 or 55 minutes, depending on the class type.

Unite Studio reserves the right to make changes to the class schedules, opening hours, membership pricing and instructors at any time.  You will be notified of any permanent changes to our opening hours.